Features
Everything that happens between an enquiry and an answer
Telenoa collects enquiries, routes them and helps you reply. Here's each part, described as it actually works.
Notifications
Never miss an enquiry.
Push to your phone, email to your inbox, or a quiet badge in the app — you decide per category and per team. Urgent enquiries can be flagged so they surface before they turn into firefighting.
- Push, email and iOS notifications
- Per-category rules
- Flagging for urgent enquiries
Multi-tenant
Each department gets its own overview.
Run several workspaces under one account — one per department, brand or client. Each has its own inbox, categories and members, and nothing leaks between them.
- Separate workspaces
- Own categories and rules per workspace
- One login across all of them
Collaboration
Answer together without stepping on each other.
Assign an enquiry to a person or a team, see who's already writing, and leave internal notes the customer never sees. Roles decide who can read, reply and administer.
- Assignment and status per enquiry
- Internal notes
- Role-based access
Email integration
Keep the address you already have.
Connect Gmail or Microsoft 365 over OAuth, and mail to info@ or contact@ lands beside your form submissions. Replies go out from your own address — the customer sees nothing new.
- Gmail and Microsoft 365 over OAuth
- No forwarding rules
- Replies from your own address
Communication
The whole conversation in one thread.
Every message, reply and note on an enquiry stays together, including when a colleague takes over. No more hunting through personal mailboxes for what was promised.
- Full history per enquiry
- Handovers keep the thread
- Searchable archive
Embed widget
A contact form that matches your brand.
One script tag puts the form and the chat widget on your site. You choose the fields, the colours and where it sits — and submissions arrive with their source attached.
- One line of code
- Custom fields and styling
- Source tracked automatically
Integrations
Works with what you already run.
A WordPress plugin, a script tag for everything else, and an API with webhooks when you want enquiries in your own systems.
- WordPress plugin
- Works on Shopify, Wix and plain HTML
- REST API and webhooks
iOS app
Answer between two meetings.
The same enquiries and the same drafts as in the browser, on your iPhone. Notifications when something new lands, and a reply is two taps away.
- Same inbox as the browser
- Push notifications
- Reply from your phone
Android app
Coming soon.
The Android app is in the works. Until it lands, the web app works on any Android browser, and notifications reach you by email.
- In development
- Web app works on Android today
See it on your own enquiries
Half an hour where we look at what you have today and show what it would look like.