Legal
Terms and privacy
The summary below is for convenience. Our terms and privacy policy exist in Danish only, and the Danish text is the binding version. An English translation reviewed by a lawyer is on the list — until then, please read the Danish documents or ask us about anything unclear.
What the service is
Telenoa is a subscription SaaS product for receiving and answering customer enquiries: shared inbox, categories, teams, embed widget, API and the Aria assistant.
Subscription and payment
Billed in advance for the chosen period — monthly, quarterly or yearly. Prices exclude VAT. Payments run through Stripe; we never store full card details. Late payment leads to a reminder, then suspension, as set out in the Danish terms.
Cancellation
No lock-in. Monthly subscriptions can be cancelled from one period to the next; quarterly and yearly run to the end of the period paid for. You can export your data before you leave.
Your data
You own the enquiries and documents you put into Telenoa. We process them to deliver the service and nothing else, and we sign a data processing agreement on request.
Where data lives
Application and database run on servers inside the EU. Sub-processors are listed in the Danish privacy policy, each with a valid basis for any transfer outside the EU.
Your rights
Access, correction, erasure, portability and objection, as set out in the GDPR. Write to us and we'll handle it; you can also complain to your supervisory authority.
Uptime and liability
We aim for high availability but do not guarantee uninterrupted service except under an Enterprise agreement with an SLA. Liability limits are set out in the Danish terms.
Questions about the terms, a data processing agreement or where your data sits? Write to kontakt@replied.dk and you'll get a real answer from a person.