What we've shipped newest first

Every customer gets a card with their full history across email, calls and forms – plus status and notes. Open it straight from an inquiry.

We went through the wording across the whole app and the emails Telenoa sends. The same word now means the same thing everywhere, and buttons say what they do.

If a customer hasn't replied after a while, say three working days, Telenoa suggests a friendly reminder. For the categories you choose, it can go out on its own. Never on complaints, and never once the customer has replied.

When an inquiry is resolved, the customer can answer good, OK or bad with one click. Turn it on under Settings → Notifications.

Inquiries with complaints, an urgent tone or a long wait get an Important badge, and the list can be sorted to put them on top.

Noa spots questions that keep coming back in your resolved inquiries and suggests a reply template built on a real answer you've already sent. Save or dismiss with one click.

See calls per day, busy hours, how calls ended, how many minutes you've used and how many bookings Noa has made.

You decide what Noa does outside opening hours, and you can turn on call recording. When recording is on, Noa says so in the greeting, and the audio is deleted after 30 days.

On request, Noa can also speak German, Swedish and Norwegian. We can also set her up to transfer to a person right away (or take a message marked urgent) when a caller sounds clearly upset or mentions something urgent like water damage. When many people call at once, she politely says it's busy and takes a message.

Restaurants can connect easyTable so Noa takes table bookings over the phone. The Test connection button creates, confirms and deletes a test booking in one click.

Admins can download everything your company has with us – inquiries, emails, notes, calls, bookings and settings – as a single zip file. Passwords and keys are never included.

Every company now has its own referral code. When a company you referred becomes a paying customer, you get 3 months free. You'll find the code under Referral in the app.

When something goes wrong, you now get a clear explanation in English or Danish and one thing you can do about it. Server errors carry a short reference that's included automatically when you contact us.

Home loads its key numbers much faster, and an inquiry opens instantly when you click it in the list.

Better contrast, clear focus and better screen reader support across the everyday screens, following WCAG 2.2 AA.

A thorough review of access, login and incoming email. Among other things, only admins can now change categories, sources and widgets.

Just want the phone? Noa Voice can now be bought on its own from €93/month including 300 minutes – no inbox plan needed. You can always add a plan later.

Plan and usage brings your plan, Noa Voice minutes, credits and invoices into one place. Buy extra credits in packs, set your own spending cap, and pay by card or Link. If you cancel, all your data is kept.

Email an invoice as a PDF straight from Plan and usage – to your bookkeeper, say – without logging in anywhere else.

Noa can look up orders in Shopify and WooCommerce, and customers and invoice status in e-conomic and Billy – in inquiries, reply drafts and on the phone. With Apacta you can create a job from an inquiry or a call. Your Shopify store's contact form comes in with one click.

Get a short message in a channel when a new inquiry, call or booking comes in.

Connect Google or Outlook. Noa books over the phone following your rules, and when a customer asks for a meeting by email, the reply draft suggests 2–3 real free slots.

If the caller asks for it, Noa can send a confirmation or one of your saved texts – an address or booking link, for example – by text message.

On days with calls, admins get a short email at 5 pm: what Noa handled, who needs a call back and where she lacked knowledge.

Pick WordPress, Wix, Squarespace, Webflow, Shopify, Framer, HTML or API and get instructions for your exact site, code with your key filled in and a button to test the connection.

Sign in with a Microsoft account, work or personal. Gmail is now connected with an app password.

Choose how long closed inquiries are kept before they're deleted automatically. The period counts from the last activity, and starred inquiries are never touched.

Check that everything is running at status.telenoa.com.

Push, email and Slack or Teams notifications for new inquiries are only sent once Noa has decided it isn't spam.

When a caller needs one of you, Noa keeps them on hold, calls you, briefly tells you who it is and connects you.

Listen to samples and choose the voice Noa uses on your line.

Customers who write through your form can get a receipt with a link to their inquiry's status. Turn it on under Settings → Notifications.

Noa now finds the right part of your knowledge even when the customer uses different words than you do.

The help center has been rewritten from the app, with screenshots, in English and Danish.

Home, Inquiries, Email, Chat and your profile have been redesigned in a calmer grey look, in dark and light mode.

⌘K now finds inquiries and pages. If you want to ask Noa instead, you choose that yourself.

Noa can fetch your website and suggest knowledge for the knowledge base, so you don't start from a blank page.