AI receptionist for plumbers The water is running now. The customer won't wait.
A leaking pipe or a boiler that's gone out isn't something a customer wants to leave on voicemail. Noa answers straight away, asks what's happened and transfers to whoever is on call – or has the job ready for tomorrow.
What customers call about.
And what Noa does with it – based on what you've taught her and the connections you've switched on.
Water is dripping through the kitchen ceiling – I think it's the bathroom upstairs.
TransfersNoa asks whether the water is off and transfers to whoever is on call tonight.
The boiler's gone out and we have no heating. Can you come tomorrow?
Creates a jobWith Apacta she creates the job with the address and a description – without it she takes a message with everything.
We're getting a new bathroom next spring. Do you do the whole renovation?
BooksShe answers from your knowledge of your services and books a quote visit in the calendar.
How much is a service check on a gas boiler?
AnswersIf you've taught her your fixed prices, she says them. Otherwise she takes a message.
It's the housing association on Søndervej – three flats have blocked drains.
Takes a messageBigger jobs from regular customers become one message for whoever does the planning.
From call to inbox.
A customer calls on a Tuesday evening at 21:14. Thomas is on call.
- Noa
Holm Plumbing, this is Noa. What's happened?
- Lars Holm
Water is dripping through the kitchen ceiling. I think it's coming from the bathroom upstairs.
- Noa
That sounds unpleasant. Have you turned off the water at the main valve?
- Lars Holm
Yes, it's off now.
- Noa
Good. What's the address, so whoever's on call has it?
- Lars Holm
Klintevej 8 in Hvidovre.
- Noa
Thanks. I'll put you through to Thomas, who's on call tonight.
- Transferred to Thomas
Water through the kitchen ceiling
Leak from the bathroom upstairs, Klintevej 8, Hvidovre. Main valve is off. Transferred to Thomas.
A made-up example. What Noa says depends on what you've taught her. SMS is only sent if you've switched it on.
Connected to what you use.
You switch connections on in the app with your own account. It takes a few minutes.
Apacta
When a customer calls to ask “when are you coming?”, Noa finds the open job and answers. If they want someone out, she can create the job with the address and a description.
Google Calendar
Quote visits and service checks: Noa finds a free slot within your rules and books once the customer has said yes.
Outlook
The same booking in your Outlook calendar.
e-conomic
“Have you received my payment?” Noa looks up the invoice by its number and answers – and the fitter can see on the card whether it's an existing customer.
Billy
The same invoice status lookup if you use Billy.
Without a connection: Without connections Noa takes the call as a message with name, number, address and the job written out. She isn't connected to Ordrestyring, Minuba or other job management systems.
See all connectionsNoa Voice and one inbox.
Noa Voice takes the phone. The inbox gathers calls, emails and website forms, so everything is in one place.
Answers around the clock
In the evening and at weekends too, when customers discover the damage.
Transfers to whoever is on call
You decide who is on call on which days and hours. Noa transfers – and takes a message when nobody can.
Asks first
Is the water off? Which boiler is it? Based on what you've taught her, so you know what you're driving out to.
The message on your phone
The call lands in your inbox with the whole conversation written out. With the iPhone app whoever's on call has it with them and can call back.
The same price for every industry.
Noa Voice can be bought on its own – you don't need any other plan. No lock-in, and we set everything up within 1 working day.
Noa Voice Basis
The good AI model.
incl. VAT
incl. 300 minutes a month
Then €0.27/min · you set the cap
Noa Voice Pro
Fastest and smartestThe fastest and smartest AI model.
incl. VAT
incl. 300 minutes a month
Then €0.33/min · you set the cap
Included in both
- 300 minutes a month
- A Danish number, set up by us
- You keep your own number
- Answers around the clock
- Answers from your knowledge
- Transfers to the right person
- Takes messages to your inbox
- The whole conversation as text
- Take over a call from the app
- Knows your industry from day one
- Hold music when she transfers
- Recognises customers who have called before
- Waits her turn, as in a Danish conversation
You set a cap for extra minutes (€65/mo by default). Once it's reached, Noa only takes messages for the rest of the month.
No lock-in. We set everything up within 1 working day. Want to see it first? Book a demo
What people ask.
Can Noa transfer to whoever is on call?
Yes. You tell us who handles what, and on which days and hours they can take calls. Noa then transfers to the right person – and otherwise takes a message that lands in your inbox.
Can she judge whether it's urgent?
She asks based on what you've taught her – for example whether the water is off or whether the house has heating – and follows your rules for what gets transferred straight away. The judgement itself is yours.
Can Noa create a job in Apacta?
Yes, once Apacta is connected and switched on. She creates the job with name, number, address and description, and she can answer “when are you coming?” on an open job.
Do we get notified when Noa has taken a call?
The call lands in your inbox with what she did and the whole conversation written out. With the iPhone app you get it on your phone and can call the customer from there.
Do we have to change our phone number?
No. We set up a Danish number for you with Noa on it, and you forward your own number to it through your phone company – for example only when you don't pick up, or outside opening hours. Customers call the number they already know.
What does it cost if we get a lot of calls?
300 minutes a month are included. After that it costs €0.27 per minute with Basis and €0.33 with Pro, incl. VAT, up to a cap you set yourselves (€65 a month by default). Once the cap is reached, Noa only takes messages for the rest of the month, so the bill never surprises you.
See also.
Electricians
You're in a fuse board, the customer asks about an EV charger. Noa answers, asks the right questions and sets up the job.
Read moreCarpenters and joiners
The phone rings while you're on the scaffolding. Noa picks up, asks about the job and books the site visit.
Read morePainters
The roller's in your hand and the phone rings. Noa asks about the rooms and books the quote visit.
Read more
Let Noa take the next leak.
Noa Voice costs from €93/mo incl. 300 minutes, with no lock-in. We set up the number, you forward yours – and she picks up.